Focus View
Resolve immigration dept’s faulty systems now!
FocusM | 11 Jan 2019 00:30
ON Dec 31, Immigration Department director-general Datuk Seri Mustafar Ali got his transfer letter to take up the CEO’s post at the newly set-up National Financial Crime Centre (NFCC) in 2019.

But his transfer and the new year did not herald a new beginning for the immigration department. On Jan 2, the first working day, the department’s systems went offline at several of its locations in the Klang Valley. Certainly not a good start to the new year for those who wanted to renew their passport or conduct other business at the department.

In fact, such intermittent disruptions to the department’s systems are nothing new. You would be considered fortunate if you went to renew your passport and the system was online for the whole day. And you would also be considered lucky if you could renew your passport within three or even four hours. The department’s client charter promises one hour (after payment is made).

So just what is wrong with the systems? Why do they break down several times a day? Why can’t they be fixed once and for all?

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